Frequently asked questions
Everything you need to know before and after your order.
01How does song creation work?
You tell your story in the creation form (occasion, first name, relationship, memory, language, style). Our music production pipeline then generates the lyrics and recording, and you receive your song.
02How long does delivery take?
Delivery usually takes less than 15 minutes after payment confirmation. During busy periods or technical incidents it may take longer, and we will let you know.
03Which languages can I create my song in?
Baobab Sounds currently offers personalised songs in French, English, Spanish or Portuguese. Other languages are being evaluated and will be introduced gradually once their quality has been validated.
04Why are some languages no longer offered?
We have chosen to offer only the languages for which we can guarantee a satisfactory level of quality. Other languages will be reintroduced gradually after thorough linguistic and musical testing.
05Can I listen to a sample before paying?
You can listen to the real examples published on the site to judge how each style sounds. We do not generate a free personalised sample before ordering.
06Which payment methods do you accept?
Payments are processed by Stripe: bank card and PayPal. Baobab Sounds never stores any card details.
07How is my song delivered?
By email, with a listening and download link, and via WhatsApp if you have shared your number with us.
08What happens if there is an error in my song?
If the first song contains a significant error in the first name, the chosen language or the information you provided, a new version is generated free of charge. The exact conditions are set out in our terms of use.
09How many corrections are included?
Essentielle: no discretionary corrections (free regeneration for a significant error reported within 48 hours). Signature: 1 correction within 48 hours. Ceremony: 2 corrections within 72 hours.
10Can I get a refund?
As creations are personalised, they cannot be refunded after generation, except in the case of a proven technical malfunction or non-delivery. Details are in the refund policy.
11Who owns the rights to the song?
You receive a personal, private usage right for the delivered song. Any commercial use requires prior written agreement.
12Is my personal data protected?
We only collect the information needed to create and deliver your song. Full details of data processing are in the privacy policy.
13How can I reach you quickly?
WhatsApp is the fastest channel. You can also write to bonjour@baobabsounds.com for a general question or support@baobabsounds.com about an ongoing order.
Can't find your answer?
Message us on WhatsApp or email us at support@baobabsounds.com. See also the Contact page.